Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form, we will respond during opening times
- phone us on 01254 961562, . Patients are asked to contact the surgery at 8.00am if possible. These are limited and should be booked if you need to see a GP that day.
- Parents or guardians of children under age five will be offered a same day appointment when needed. This may be initially via telephone for speediness.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, we will respond during opening times
- phone us on 01254 961562, Monday to Friday from 8am to 6.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Non-urgent advice: Video Consultations
What do I need to access Video Consultations?
You will need a smartphone device with a camera and microphone as well as internet connection for this to work.
Do you record the videos and store them?
We do not record the video consultation. A comment is created on your records to state that a video consultation took place but otherwise no other record is kept to help with confidentiality and safe records.
I have sent photos. What happens to these?
If you send any photos and if appropriate, they will be stored on your records on our EMIS Web system. If you do not wish these to be stored when you have sent them, please make your wishes clear to the member of staff dealing with your case.
Which system do you use?
We use Accurx
Do I have to take part in video consultations?
No. This is one option we have considered and approved to help our patients access our service if they so wish.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 01254 961562, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to come to surgery then a home visit can be requested BEFORE 10.30 am.
Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. Wherever possible, we prefer to see you at the Surgery; if you do not feel well enough to sit in the waiting room, we can make alternative arrangements. Requests for visits after 10.30 am will be referred to the Duty Doctor.
We will need a telephone number.
The Doctor will contact you and make an assessment.