The Practice
Stepping Stone Practice is a friendly, innovative practice, with a focus on the highest quality of care for our patients. We are rated as an outstanding practice by the Care Quality Commission. We are situated in the semi-rural community within Blackburn.
Our team consists of 2 GP Partners, 3 GP Locums, 1 Advanced Clinical Practitioner, a highly skilled nursing team and highly motivated and enthusiastic support staff. We are proud to be involved in supporting training for new non-clinical and clinical students, offering work experience.
We are actively engaged with our Integrated Care System (NHS Lancashire and South Cumbria Integrated Care Board (ICB) , and in our Primary Care Network (Blackburn with Darwen East PCN) to help shape the future development of primary care within our locality.
Our Vision
To be a trusted Primary Care Service offering innovative, patient centred quality care to people to support their health and social care needs throughout life.
To provide a rewarding place to work in a supportive multidisciplinary team with a healthy working life balance for staff working in the organisation.
Our Principles
Stepping Stone Practice is a primary care team; that means we are the first point of contact for when you need health care.
We understand how important it is for our patients, their families, and carers to know that their GP surgery can give them the support they need when they need it.
We aim to give you care, treatment and advice and information you need to achieve and maintain better health using all of the resources available to us.
Our Aims and objectives
- To provide quality primary care treatment to our patient population in the community and avoiding hospital admissions where appropriate
- To focus on prevention of disease by promoting self-care, providing lifestyle information and offering opportunities for signposting to support people make healthy lifestyle choices
- To understand and meet the needs of our patients, involve them in decision making about their treatment and care and encourage them to participate fully.
- To involve other professionals in the care of our patients where it is in the patients best interests, i.e. referrals for specialist care, specialist community services, joint working with social services and voluntary agencies
- To ensure that all members of the team have the right skills and training to carry out their duties competently and to create an educational environment, where staff promote and share learning amongst themselves, doctors in training and all members of the team
- To listen to the views of patients using patient satisfaction surveys, complaints reviews and meetings with our patient group and use this feedback to work with patients make changes and evolve the service
- To work in collaboration with NHS Lancashire and South Cumbria ICB and Local Primary Care Network to benchmark and audit our services and ensure the appropriate commissioning of services for our patient population
