Patient Online Services

Information about Online Access

At Stepping Stone Practice, we are trying to get as many patients using online facilities as possible. We would encourage you to use online facilities to order repeat prescriptions and manage appointments where you can. 

We have two options for patients to access online information and GP services:

The NHS APP – This is an App used with a smartphone or tablet. There is no need to contact us to register. Set up is quick and simple and most people have their access approved withing 2 hours and it doesn’t need to involve the practice – visit to find out more and get set up.

A patient guide to help you with signing up for and using the NHS App can be viewed here: The NHS App – a patient guide.

SystmOnline / Airmid– This is a website and smartphone or tablet App. This is set up using your email address and a generated password through the practice – to use this system please complete the form below.

Registering for Online Access

To register for Online Access to your own medical record please download and complete the form below. This should be returned by email to the Practice as instructed at the top of the form.

Online Access Application Form (access to own account) March 2023Download

If you wish to apply for proxy access to another persons medical records please download and return the following form to us (please note if you only require access to your own account you do not need to fill this form in).

Online Access Application Form (proxy access) November 2022Download

Using Patient Access

Using Patient Access you can:

  • Book an appointment
  • View your summary care record
  • Repeat prescription

all via the internet from home, work or on the move, and in your own time, day or night.

Download the app for your smartphones and tablets.

Download on the App Store Android App on Google Play

You can find out more about Emis Access and how to register for this service by calling into the surgery with two forms of identification (one item from each of the following lists):

  • Personal ID: Current passport, photocard driving licence, birth certificate etc.


  • Address ID: Utility bill, bank statement or council tax etc (with your name, address and dated within the last 6 months).

You will then be given your confidential login information.

All information that is sent to the Surgery via EMIS Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.