Feedback and Complaints


We welcome your suggestions, compliments and comments. 

We review all the complaints, comments and suggestions we receive and make changes and improvements where necessary. The poster below shows the changes we have made in the past as a result of feedback we have received. Your feedback really does make a difference.

We Are Listening Download your feedback

These are the different ways you can let us know you can give us your feedback:

Making suggestions or passing on praise

You can use this form to submit any comments, suggestions,  ideas or praises. 

Please DO NOT use this form if you would like a response or wish to make a complaint that requires a response. It is only for comments and suggestions and is anonymous.  We would not wish to delay any response to you or an opportunity put anything right for you.   

Website Feedback
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Leave a review on the NHS Website

Alternatively you can leave your review of us on the NHS website:

Click here for Stepping Stone Practice NHS Website feedback

Complaints requiring a response

We constantly strive to provide high-quality care to all our patients and willingly receive complaints, although we sincerely hope that you will not be given cause to complain.

Sometimes we can alleviate your concerns with an informal conversation and explanation and our reception team will always try and resolve your problem in the first instance.  If you have a concern, we recommend that you speak to a receptionist or reception Manager in the first instance as they may be able to resolve your problem very quickly.

For patients wishing to make a more formal complaint about any aspect of our service, please put the complaint in writing to the Practice Manager. You can do this via letter or email to:

Or if you wish to use this on-line form and it will automatically be sent to the practice.

Our Complaints Procedure explaining the full complaints process is available here.

On receipt of a complaint, a member of the practice management team will endeavour to acknowledge your complaint within 3 working days and aim to have investigated your complaint within 1 month of the date when you raised it with us.

If the investigation is likely to take longer you will be notified of this fact.